Jul 29

It happens all the time, hard drives crash without warning. But when someone loses all their data–it is sad.

This last week a graduate student came to our service center with a crashed hard drive. The user had dropped his computer and it would not start back up. The hard drive made clicking and grinding noises as we tried to recovery the data. Sometimes we can recover data using Onetrack software, but not this time because it was a mechanical failure.

The sad part of this story, the user had a lot of valuable data on the hard drive and he did not have any back ups of his data. The computer has a DVD/CD burner. USB keys are inexpensive and external hard drives are very affordable. Still no backups.

The cost of buying an external drive or blank DVDs is nothing compared to the time and effort that went into creating the irreplaceable data.

The user has opted to send the hard drive to Onetrack Data Recovery, where they will try to recover data. This option is very expensive and there is not guarantee that the data can be recovered.

Lesson: Back up your data!

Steps to take:

  • Buy and external hard drive and back up your data. Check out this FreeAgent Drive.
  • Burn data to CDs and/or DVDs.
  • Store data at an off-site location. Store your photos for free at Kodak Gallery.
Apr 25

So you have the backup religion and you bought an external hard drive to backup all your data, all is well– right? Maybe, but what if the back up fails?

That is exactly what happened to the owner of a LaCie 500GB, 300721, USB/FW External Drive. After using the LaCie for over a year to backup important research data, the drive failed without any warning.

I tried to recover the data using Ontrack EasyRecovery Professional but I could not even read the drive. As a last ditch effort, I disassembled the external drive and found no obvious clues to the crashed drive. See the image below of the drive disassembled.

LaCie 500gb — disassembled

The LaCie 500gb drive consist of two Maxtor Maxline Plus II 250GB ATA/133 HDDs.

LaCie 500gb — internal drives

I was able to read one of the drives using a
USB 2.0 to SATA + IDE (2.5 / 3.5 / 5.25″) Cable Adapter
and recover all the data on that disk. All the data on the other disk was gone, or at least unrecoverable with the tools at my disposal.

I contacted LaCie and found that the one-year warranty had expired. I tried Maxtor (now owned by Seagate) and they said they do not warranty drives that are used in LaCie drives.

Once again, hard drives can fail without warning and valuable data can be lost. Make multiple copies/backups of your important data.